Getting started with CX Reputation

CX Reputation is an all-in-one platform for reputation management that monitors and analyzes a company’s, brand’s or product’s public ratings and review sites, turning them into actionable insights.CX Reputation is an add-on module to QuestionPro CX platform, which means customers can now leverage direct surveys, digital feedback, online ratings, reviews, and social data all natively within the same platform.

CX Reputation helps companies turn detractors into promoters by identifying negative reviews or conversations and allowing customer service teams to actively reply and engage with customers. The combination of different sources for voice-of-customer feedback provides a more holistic, integrated view of the customer experience, and therefore a more accurate representation of the broader customer experience.

1. Monitor, track and analyze public ratings and reviews
2. Integrations with almost all the major review platforms
3. Notifications
4. Real-time analytics
5. Review filtering
6. AI sentiment analysis

1. Google My Business
2. Google Playstore
3. Trustpilot
4. Facebook