- CX export raw data file
- CX xml export
- CX export data
- CX download SPSS
- CX SQL import
- Import data in existing survey
- Import external data in new survey
- CX search text data
- CX response viewer
- Response viewer headers explained
- CX response status
- CX delete survey data
- CX download center
- CX import data in existing survey
Notifications
With Notifications we can create a Ticket based on criteria decided in Notifications.
You can select Survey >> NotificationsWith this you can create multiple tickets and they will be auto assigned to supervisors with QXBOT.
Skills Based Assignation:
Tickets will be assgined based on the skills and expertise of each agent for accurate ticket assignment based on the Agent List created.
QXBot Auto Assignation:
Utilize the AI-based QXBOT that will automatically assign tickets to the most qualified agents based on their skills and expertise.
You may also be interested in...
