Getting started

Overview

Analytics

CX Dashboard

Reports

Analysis

Choice modelling

Text analysis

Custom

Manage data

Widgets

Metrics

Sentiment Analysis

Integration

Salesforce

API

How to generate API Key in CX

FTP

CX Reputation

Getting Started

Integrations

Import Export

Dashboard

Settings

Reviews

Notifications

Sentiment Analysis

Automatic categories

Codebook Analysis

Codebook Analysis

Action

Enhanced Closed Loop

CX Tickets

Admin

Mapping

Workflow

Segments

Managers

Product

Product and product group

Promoters & Detractors

Account

Integrations

Root Causes

Root Causes Overview

Mobile App

Old version

CX On The Go

Intercepts

Intercept Surveys

Pop up Surveys

Feedback Surveys

Feedback survey

Exit Surveys

Surveys

Import Transactions

Manual
Excel

Design

Question Types

CSAT
AskWhy

Settings

Distribute

Intercept 2.0

Getting started

Intercept Surveys Overview

Type of intercepts

Intercept settings

Project Settings

SuiteCX 2.0

Getting started

SDK

Getting started

CX SDK - Overview

Notifications

With Notifications we can create a Ticket based on criteria decided in Notifications.

You can select Survey >> Notifications

With this you can create multiple tickets and they will be auto assigned to supervisors with QXBOT.

Skills Based Assignation:

Tickets will be assgined based on the skills and expertise of each agent for accurate ticket assignment based on the Agent List created.

QXBot Auto Assignation:

Utilize the AI-based QXBOT that will automatically assign tickets to the most qualified agents based on their skills and expertise.

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