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Bulk Assign Tickets
How does the bulk assign feature work in the closed loop system?
- Go to: Login >> Closedloop>> Manage.
- Click on the Bulk Assign tab in the top menu and select the Workspace
You can use the Segment and the User dropdown to filter the tickets
Select the tickets you want to assign and click on the Move button. Once the tickets are moved you can select the updated Segment and User and allcoate the tickets by clicking the Confirm Allocation button
The bulk assign feature in the ticketing system enables efficient allocation of tickets by selecting a mandatory feedback, applying filters, and confirming the assignment. It streamlines the process, enhances workflow efficiency, and improves team collaboration in ticket resolution.
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