- Custom Variable Widget
- Priority Matrix
- Heatmap Widget
- Grid Widget
- Weighted mean widget
- Comment List widget
- Widget Filters
- Ranking List Widget
- Distribution Chart
- NPS Widget
- Trend Widget
- Word Cloud Widget
- Cross tab widget
- KPI Comparison Widget
- Bubble chart
- Custom Metric Trend Chart
- Trend Comparison Widget
CX - Detractor Settings
Who is a Detractor
When a respondent gives a bad rating (0-6), a ticket is generated under the Detractor Recovery page. Ticket is visible to the Segment mapped with that respondent.
What are the options under Detractor Settings?
The options under Detractor Settings are as follows:
- Ticketing For All responses: Turning it on will create tickets for all the negative responses received for the survey.
- Email Notification: Turn this on, if you need email notification for every ticket generated for the negative response. The email notification will be sent to the manager assigned to the particular segment recieving that negative response.
- Scroll to the bottom of the page and click on Save
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