Journey AI - Interviews

Journey AI - Interviews is a feature that uses the power of Artificial Intelligence (AI) to automatically generate customer journey maps based on interview transcripts. This means you can take the rich insights from customer interviews and transform them into a visual representation of their experience, saving you time and effort.

Interviews are crucial for mapping customer journeys because they provide in-depth, qualitative data that goes beyond what you can learn from surveys or website analytics. Through interviews, you can directly hear from customers about their thoughts, feelings, and experiences at each stage of their journey.

1. Open any Workspace and click on Interviews tab on left side of the screen


2. Once you're in the Interviews page, click on 'New interview'


3. Enter a name for the interview, select the Board on in which you intend to create the map, enter the journey type and paste the interview transcript, then click on Save


4. An interview card will be created, hover on the card and click on the 3 dots, select 'Map'


5. AI Generated Journey map is created