Trustpilot Configuration

1. In the main page go to the bottom of the left side. Click Settings.



2. After that Dashboard Settings will open and you have to go to the Integrations tab.You will see all integrations here. Click on Trustpilot.



3. Goto the settings page of the Trustpilot integration and input the Trustpilot URL. Save the changes



4. Now you can install Trustpilot integration by clicking on the Install button.



5. After clicking on the Install button, you will have to log in with your account.



6. After signing successfully you have installed Trustpilot integration, but to get the data you also need to make manual sync after installation.
7. The manual sync is needed only once after installation later on, the sync happens periodically.

1. Go back to Dashboard Settings and you have to go to the Locations tab.



2. Click on the Sync manually button. After clicking on it a popup will notify you that the Sync process started.



3. Refresh your page and you will see that Trustpilot has appeared and the data are synced.

1. Go to Settings.



2. Go to the Integrations tab.Go to Trustpilot.



3. After clicking the uninstall button, you will be asked if you are sure to uninstall this integration. By clicking the Yes button you confirm that you are sure, and the Trustpilot integration will be uninstalled.
4. A popup that you have uninstalled successfully will appear. Once the integration is uninstalled the data will be deleted, including sentiment analysis data too.

The way star rating is calculated is
(( #5 star reviews * 5 ) + ( #4 star reviews * 4 ) + ( #3 star reviews * 3 ) + ( #2 star reviews * 2 ) + ( #1 star reviews * 1 ) ) / Total number of reviews.
Let us say below is the review distribution for a brand.
5 stars: 388 reviews
4 stars: 31 reviews
3 stars: 11 reviews
2 stars: 34 reviews
1 star: 582 reviews
Star rating - (388x5 + 31x4 + 11x3 + 34x2 + 582x1) / 1046 = 2.626
On CX Reputation platform the star rating shown would be - 2.6. This calculation is applicable to all the other integrations as well.
Trustpilot ratings are different than the standard ratings calculation. Check the link.