CX Manager View
Thew new manager view can help you to check all of the Ticket status, Type of Feedback, Prioirity, assigned employee. It is easy to sort out any Ticket based on required category.
It can help us to understand the Following:
1.Feedback Type: Product Feedback, Customer Satisfaction, Technical Issues, Pricing/Promotion Feedback, Feature Request, Customer Service.
2.Priority: Normal, Major, Critical
New: All new Tickets can be reviewed in one go.
Open: These are the Tickets that are still pending and waiting to resolve.
Over Due: If any Ticket has passed the Dead line it will be in Over Due queue.
Escalated: All the Tickets that were escalated for further resolution can be checked here.
Resolved: Once the Ticket is resolved it will be in the Resolved bucket
In summary, "show sentiment" means displaying or indicating the emotional tone or attitude expressed in content,typically through the use of labels, visual cues, or analysis results.
Here we have Anger, Frustration, Sadness and Happy.
With Sentiment, we can check any Feedback by clicking on one of the Feedback:
